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Reliability. “They have a more can–do kind of attitude. Whatever the problem, they want to go out and help resolve it.” Satisfying customers’ requirements and needs with a constant sense of urgency is the goal. Professionalism sets the stage. Equipment is well-maintained. Superintendents, field crews and office staff handle projects with urgency, pride and respect.
“They were very flexible in working with us and making necessary adjustments early on so it didn’t cost us extra dollars.” Customers' needs are identified well before a project begins. Pre-work conferences and a personable, attentive staff help determine project needs. Timelines, Site Changes, Contract Amendments, Environmental Issues – concerns are continuously addressed.
“We’re always able to live up to the terms of the contract. We’ll even bend if we have to to make the owner happy.” Customer recommendations and repeat business are testaments to the Barco name and reputation. Contracts are fullfilled and terms are met with Honesty, Personal Integrity and Quality Service. “We felt like it would probably take anywhere from four to five months to do it and I think they did it in 3 months. We did everything we had to do in record time.”
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Barco-Duval approaches each job as a new challenge. Field crews are well managed and have knowledge of a project's specific needs. No complicated chain of command gets in the way. Supervisors make informed decisions and respond immediately to needs as they arise. Crews work efficiently with proper equipment, experience and knowledge of each site, without a waste of time or materials. The result – most jobs are completed ahead of schedule without sacrificing quality. 